Senior Client Partner - Sports and iGaming

The Growth discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory — including deep insights into the iGaming ecosystem — to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and sector-specific trends, regulations, and technological innovation. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads. The Client Partner role at Endava – iGaming is a senior leader within the Growth organisation. They own the relationship with the client and the delivery organisation, ensuring alignment on goals, expectations, and deliverables. This role is responsible for managing and growing key client relationships in the iGaming, sports betting, and online entertainment sector, achieving significant revenue growth, and identifying new business opportunities. The Client Partner plays a critical role in maintaining and expanding these relationships through exceptional client experiences, continuous improvement, exemplary service delivery, and strategic foresight. Responsibilities Commercial Leadership Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion within the iGaming industry. Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio. Stay abreast of emerging iGaming technologies (e.g., real-time data platforms, payment solutions, AI-driven personalization) to identify growth opportunities. Pipeline and Strategy Management Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM). Leverage business acumen to identify and capitalize on untapped growth opportunities within clients, particularly across regulated and emerging iGaming markets. Client Engagement Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities such as industry conferences, expos, and networking events (e.g., ICE, SBC, SiGMA). Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the iGaming and sports betting ecosystem. Financial Management Accountable for revenue and profit forecasts and delivery. Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics). Ensure all financial activities comply with iGaming industry regulations and responsible gaming standards. Strategic Planning and Execution Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals. Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio, with a focus on customer acquisition, retention, and compliance-driven digital transformation. Focus on building industry expertise and credentials to enhance client engagement and service delivery. Operational Excellence Ensure compliance with governance, business rules, and iGaming regulatory frameworks. Foster a culture of high performance and continuous improvement within the team. - iGaming or online betting industry experience is essential, with strong understanding of player lifecycle, responsible gaming, compliance, and digital transformation. - Extensive experience in developing and executing client strategies that drive business growth. - Demonstrated success in managing account P&L and achieving financial targets. - Proven ability to collaborate and influence across various levels of an organisation. - Experience with cross-border, regulated environments and familiarity with licensing, payments, and data integrity considerations. - Deep expertise in client relationship management and strategic planning. - Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (C-level). - Strong business acumen and ability to identify and capitalize on growth opportunities within rapidly evolving iGaming markets. - Commitment to continuous personal development and staying current with iGaming innovations, technologies, and legislation.