General Manager

We now have an exciting opportunity for a General Manager to join our Minworth site. This role will support the Senior Management team in the development and delivery of the business/strategic plans for the site and to oversee the management and achievement of operational KPI’s for the Evesham Operation. Key Duties of a General Manager: - Maintain and continuously look to improve customer service levels and ensure the required KPI and D.O.T levels are achieved - Ensure the budgetary controls are managed and to take responsibility for ensuring the weekly P&L is in line with and planned to exceed budgetary expectations - Maintain relationships with existing customers to ensure all their service requirements are met - Identify business opportunities with both existing customers and prospective new customers and prepare business proposals - Create appropriate customer solutions and own implementation of that new business, coordinating internal and external activities. - Liaise with other sites to provide ‘whole service solutions’ to both existing and prospective customers - Monitor costs against budget and pro-actively look for ways to make the business more efficient - Oversee the control of the Operation through the management team to ensure all operational matters are owned and resolved efficiently and in line with all legal requirements - Ensure the transport fleet/all assets are operated in a commercially viable way - Coach and develop reporting Managers in people management activities and oversee the implementation of a people training/development plan to assist succession planning - Devise and manage a continuous improvement policy - Oversee and review the self bill process on a weekly basis, ensuring all areas to improve margin and own fleet utilisation is optimised at all times - Oversee the driver development plan and ensure the management of the drivers and subcontractors is managed efficiently, legally and at the lowest cost - Work alongside the Transport & Warehouse Managers to ensure communication, best practice and efficiency is continually reviewed and improved - Enforce the highest standards of safety and hygiene, in conjunction with appropriate colleagues, to ensure that Company procedures are followed - Overall responsibility for BRC requirements of the site and ensure the Operation adheres to the demands of this - Engage in customer liaison on a pro-active basis and as required by team members, colleagues and senior management - Attend regular key customer review meetings and contribute to new business set up activities - Be an established Manager with strong commercial business acumen - Commercially focused, customer service driven and bottom-line oriented - Have the ability to maximise financial performance - Principles and methods of FMCG industry, including the relative costs, charges and benefits - Experience of a multi-modal fleet including temperature controlled. - Comprehensive knowledge of major retailer supply chain requirements - Significant experience of developing management teams within a similar operation - Warehouse management - Industry and Health & Safety legislation - Customer Understanding - Flexibility in Thinking & Approach