Operations Supervisor

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re currently looking for an Operations Supervisor to lead the day-to-day operations of our UK Receiving Center. This role will be responsible for ensuring the team operates safely, efficiently, and consistently while meeting our standards for quality, productivity, service levels, and security. As the senior onsite operational leader, you will independently manage daily priorities, staffing, workflow, performance, and operational escalations while maintaining close alignment with the Director of Operations. You will play a critical role in establishing strong operating routines, developing the team, solving problems, and continuously improving the operation as we scale our presence in the UK and Europe. You’ll report to the Director of Operations and work from our UK location. Onsite Requirement: This role requires you to be onsite in the office 5 days per week. What You’ll Do - Act as the day-to-day operational lead for the UK Receiving Center, independently managing daily priorities, staffing, workflow, service levels, quality, and operational escalations. - Manage, train, coach, and motivate the UK Receiving Team while creating a culture of accountability, continuous learning, and high performance. - Own daily operational performance, including volume, throughput, productivity, backlog/WIP, quality, SLA attainment, and attendance. - Lead daily operational huddles, review performance against targets, identify risks, and establish clear actions and ownership. - Independently adjust staffing, work allocation, and operational priorities based on incoming volume, backlog, service-level requirements, and operational constraints. - Evaluate team member performance and output to ensure productivity, quality, security, and company standards are consistently achieved. - Identify emerging capacity, service, quality, or operational risks and escalate issues early with clear facts, business impact, and recommended countermeasures. - Lead structured problem solving and root-cause analysis for operational issues and implement sustainable corrective actions. - Identify opportunities to improve productivity, quality, workflow, ergonomics, and overall operational performance. - Develop and maintain standard work, SOPs, visual management, training materials, and daily operating routines. - Identify and develop new operational metrics as business needs evolve. - Support capacity planning, workforce planning, and operational readiness as volumes grow. - Develop the capabilities of team members through regular coaching, feedback, cross-training, and development planning. - Listen to team member feedback and resolve issues or conflicts constructively, escalating when necessary. - Act as a knowledgeable and accessible resource for team members and provide clear direction during operational challenges. - Establish effective communication channels to ensure information flows efficiently into, within, and out of the Receiving Center. - Partner closely with Operations leadership and cross-functional teams including Customer Service, Logistics, Security, HR, Quality, and other operational functions. - Serve as the senior onsite operational point of contact and make sound operational decisions when the Director of Operations is not physically present. - Support the development and execution of strategic and tactical plans to achieve company and departmental goals. - Maintain a safe work environment and serve as the first point of contact for incidents, injuries, and safety concerns. - Lead by example and champion company policies and standards, including safety, attendance, security, quality, and operational discipline. - Safely handle and account for valuable customer merchandise, ensuring its security, traceability, and proper handling throughout every stage of the receiving process. - Foster a culture where issues and risks are raised early, problems are solved collaboratively, and the team continuously looks for opportunities to improve. Who You Are Required Qualifications: - 4+ years of experience in an operational, production, logistics, fulfillment, receiving, or comparable environment, including at least 2–3 years of direct supervisory or team leadership responsibility. - Demonstrated ability to independently run daily operations and make sound operational decisions with limited supervision. - Strong hands-on leadership style with a willingness to spend significant time on the operational floor and understand processes firsthand. - Demonstrated experience leading, coaching, developing, and holding frontline teams accountable for performance. - Strong understanding of operational performance metrics, including throughput, productivity, quality, backlog/WIP, SLA attainment, capacity, and attendance. - Experience using operational data to identify performance gaps, prioritize actions, and drive improvements. - Strong structured problem-solving skills, with experience identifying root causes, implementing countermeasures, and monitoring results. - Experience developing or improving operational processes, writing SOPs and standard work, and training frontline associates. - Ability to recognize emerging operational risks and communicate or escalate them early and effectively. - Strong planning and prioritization skills with the ability to manage multiple competing operational requirements. - Ability to adjust staffing and workflow based on changing volumes, priorities, and operational constraints. - Excellent written and verbal communication skills, with the ability to communicate clearly with frontline employees, peers, cross-functional stakeholders, and senior leadership. - Strong interpersonal skills, including coaching, conflict resolution, negotiation, and constructive feedback. - High level of judgment, integrity, ownership, and attention to detail, particularly when handling valuable customer property and operational exceptions. - Comfortable operating in a fast-growing and evolving environment where processes, organizational structures, and operating routines continue to develop. - Ability to remain calm, structured, and solution-oriented during periods of high volume, operational disruption, or ambiguity. - Strong computer skills, including Excel and Google Sheets. Preferred Qualifications: - Time spent in a receiving center, fulfillment center, warehouse, production, manufacturing, or other high-volume operational environment - A track record launching, ramping, or significantly scaling a new operation or team - Working knowledge of Lean, continuous improvement, structured problem solving, or operational excellence methodologies - Exposure to valuable, sensitive, or highly traceable customer products - Familiarity with international or multi-site organizations - A history of partnering across Operations, Customer Service, Logistics, Security, Quality, and HR functions Collectors is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Residents of areas outside the United States: Please see the Collectors Global Privacy Policy, located here. When you apply to a job on this site, the personal data contained in your application will be collected by Collectors (“Controller”), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing [email protected]. You may reach our privacy protection officer by emailing [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) and, for applicants in the United Kingdom, Article 6(1)(f) of the UK General Data Protection Regulation ("UK GDPR"), read with the Data Protection Act 2018, or as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment. Your personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission and, for transfers from the United Kingdom, the UK Addendum to those Standard Contractual Clauses issued by the Information Commissioner under section 119A of the Data Protection Act 2018. You can obtain a copy of the standard contractual clauses and the UK Addendum by contacting us at [email protected]. Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR and UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority or, if you are in the United Kingdom, with the Information Commissioner's Office. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected]. If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]