Care Coordinator

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients. The Role - Understand and build effective and efficient schedules around our clients and Care professionals. - Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations. - Be responsive to changes in the schedule and liaise with relevant team members. - Match Care Professionals to new clients in conjunction with client services team and arrange introductions. - Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible. - Develop excellent relationships with both clients and Care Professional so both can enjoy positive experiences. - Work with the recruitment team to ensure sufficient current and future staffing levels are met. - Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis. - Add and maintain all client and Care Professional information onto to the electronic scheduling system. - Carry out any other duties deemed necessary for the successful operation of the business. - Ensure compliance with Home Insteads Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. Essential Criteria - Experience of working in a scheduling role within a home care or other relevant environment such as logistics. - Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate. - Highly resilient and positive with excellent communications skills. - Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure. - Team player with strong interpersonal skills with the ability to build rapport quickly. - Excellent attention to detail with the ability to multi-task. - Logical and analytical with the ability to work on own initiative and meet deadlines. The following would be advantageous - Driving Results - Adapting to Change - Customer Focus - Planning & Organising - Influencing - Resilience - Teamwork & Collaboration - Communication & Relationship Management - Agile Learner