Head of PSA UK

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. As Head of PSA UK, you will have responsibility for our London Receiving Center. You will head and scale a team of approximately 15 people on the ground, own the day-to-day operations, and carry P&L responsibility for the site. This is a hands-on leadership role for an entrepreneurial operator who has successfully built, run, and scaled businesses or business units before. You will be responsible for building a high-performing local team, ensuring operational excellence, and driving sustainable growth — while operating within a highly collaborative, international organization. You will report directly to the General Manager, Europe, and work closely with European and US-based leadership teams across Operations, Product, Marketing & Finance. Onsite Requirement: This role requires you to be onsite in the office 4 days per week. What You’ll Do - Accountable for a team of 15+ employees across operations, customer intake, logistics, and support functions - Hold full P&L responsibility, including budgeting, cost control, forecasting, and performance tracking - Ensure efficient, scalable, and compliant receiving, processing, and outbound workflows - Build and maintain a strong performance culture focused on quality, speed, customer satisfaction, and continuous improvement - Hire, onboard, and develop talent as the operation scales - Work closely with the Marketing Manager, UK & Operations Lead to support growth initiatives, campaigns, and local partnerships - Collaborate with US and European teams to align on standards, processes, systems, and best practices - Act as the senior on-site leader and key point of contact for internal stakeholders, partners, and vendors - Ensure compliance with local regulations, customs processes, and company policies - Support Operations by identifying operational risks and proactively implement mitigation plans Who You Are - Proven business leader with experience running and scaling a business, site, or business unit — ideally as a founder, owner, general manager with 5+ years of experience - Demonstrated P&L ownership, with a clear understanding of cost structures, margins, and operational leverage - Comfortable operating in a fast-paced, growth-oriented, and sometimes ambiguous environment - Hands-on, pragmatic, and execution-focused — able to balance strategy with day-to-day operations - Strong understanding of how to build processes, structure teams, and scale operations sustainably - Experience working in international or cross-cultural environments - Excellent communication and stakeholder management skills - Background in logistics, operations, e-commerce, marketplaces, collectibles, or regulated environments is a plus - Knowledge of the trading card or collectibles ecosystem is a strong advantage, but not required - Must be authorized to work in the United Kingdom - Fluent in English Collectors is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Residents of areas outside the United States: Please see the Collectors Global Privacy Policy, located here. When you apply to a job on this site, the personal data contained in your application will be collected by Collectors (“Controller”), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing [email protected]. You may reach our privacy protection officer by emailing [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) and, for applicants in the United Kingdom, Article 6(1)(f) of the UK General Data Protection Regulation ("UK GDPR"), read with the Data Protection Act 2018, or as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment. Your personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission and, for transfers from the United Kingdom, the UK Addendum to those Standard Contractual Clauses issued by the Information Commissioner under section 119A of the Data Protection Act 2018. You can obtain a copy of the standard contractual clauses and the UK Addendum by contacting us at [email protected]. Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR and UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority or, if you are in the United Kingdom, with the Information Commissioner's Office. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected]. If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]