Supervisor - Facilities

The Role: As a key support to the Section Manager, you will oversee the daily operations and shift management of the technical cleaning team. Working closely with Facilities, Automation, and Operations, you will play a crucial role in ensuring the highest standards of cleanliness, safety, and care in high-risk, low-usage areas within the warehouse. This role requires strict adherence to company policies and procedures, including COSHH, Manual Handling, and Health & Safety regulations. You will also attend annual training on cleaning machinery and commercial equipment. Your primary responsibility is to maintain a clean, well-presented warehouse, focusing on hard-to-reach operational zones while ensuring general cleaning and waste management standards are upheld. Key Responsibilities - Collaborate with the section manager to coordinate cleaning tasks and priorities. - Assist in leading the team, providing supervision, and managing team members. - Oversee daily departmental activities and cleaning operations. - Monitor team wellbeing, providing support where possible and escalating concerns when necessary. - Conduct 1-2-1 performance reviews and manage the team using KPIs. - Administer software systems used for scheduling and reporting. - Supervise cleaning shifts across multiple schedules. - Provide technical support across different shifts. - Step in to cover the Section Manager role when required. - Ensure all staff training and equipment maintenance align with company guidelines. - Plan and schedule both routine and reactive cleaning tasks based on business needs. - Liaise with warehouse associates, contractors, suppliers, and internal departments. - Contribute to project work as needed. - Support the wider Facilities team in maintaining warehouse standards. - Conduct spot-checks to ensure work quality. - Maintain service records and manage cleaning equipment in compliance with company policies. - Assist with any operational tasks as required by the business. This role will be day shift, 5.45am-2.45pm Monday to Friday - Minimum of three years’ experience in a warehouse or large-scale facility, managing all aspects of cleaning and waste management to support the site's daily, weekly, and long-term operations. - Background in soft services with relevant qualifications or experience. - Proficient in operating modern cleaning machinery. - Experience using CAFM systems and Microsoft Office 365. - Strong communication skills with the ability to follow and convey instructions effectively. - Solid understanding of industry standards and best practices, including: - The Worldwide Cleaning Industry Association (ISSA) and Cleaning Industry Management Standard (CIMS) - The British Institute of Cleaning Science (BICSc) - British Standard BS EN 13549:2001 (Cleaning services – quality measuring systems) - Ability to work efficiently under pressure in a fast-paced environment. - Adaptable and open to new ideas, with a willingness to adjust to evolving demands and challenges. - Strong problem-solving skills, utilizing expertise and collaboration to find effective solutions. - Independent, self-motivated, and determined, with the resilience to sustain effort and hard work over extended periods.