Identity & Access Management Team Lead

Identity sits at the heart of how we protect our customers, colleagues and technology. We are looking for an Identity & Access Management Team Lead who can combine practical IAM knowledge with strong people leadership, sound judgement and the confidence to challenge constructively. This is not a purely operational or theoretical role. You will help shape the direction of our identity services, lead an established team and improve how access is governed across a complex mix of cloud and on-premise technology. You will work across security, technology, risk and the wider business to ensure our controls remain effective as the organisation and technology landscape evolve. What you’ll be doing: - Leading, coaching and developing colleagues across the IAM and Access Control teams - Setting priorities and shaping the strategic direction of identity services - Overseeing access governance across JML, RBAC, PAM, recertification and service accounts - Coordinating IAM controls, attestations, audit evidence and remediation activity - Improving policies, standards, processes and service performance - Partnering with business leaders, application owners, technology teams and service providers - Analysing identity and access data to identify risks and improvement opportunities - Supporting new technology, integrations, automation and identity-related business change Who we’re looking for: - Strong practical experience in Identity & Access Management or information security - Experience leading, coaching and building capability within a technical or service team - Broad understanding of identity across cloud and on-premise environments - Knowledge of Active Directory, Entra ID, SSO, MFA, RBAC, PAM and identity lifecycle management - Experience managing controls, audit activity, evidence and remediation - Confidence working with senior stakeholders and challenging access requirements constructively - An analytical approach with the ability to turn complex issues into practical priorities - Curiosity, learning agility and a genuine interest in improving services rather than maintaining the status quo Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: - The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes - Generous pension contribution - Life assurance - Healthcare Plan (permanent employees only) - At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday - Competitive family leave - Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) - There are many discounts we offer – both for our own products and at a range of high street stores and online - We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience