London - Front of House and Security Brand Ambassador (STARS) - Wardour Street

We have a fantastic and exciting opportunity for an energetic & creative Front of House/Security, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, W1F 8FY. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers. This is more than a Front of House, reception role. You’ll be the face of the building, setting the tone for every interaction and ensuring a five-star experience for employees, visitors and contractors — all while maintaining a safe and secure environment. You’ll combine outstanding customer service across Reception, Concierge, Facilities coordination, Administration and vendor management with calm, professional security awareness. - Monday - Friday, - 60 hours per week - 07:00 - 19:00 - £16.22 per hour - 60 Minute paid lunch break. - Responsibilities: - Meet and greet all staff, visitors and contractors in a professional and personable manner - Deliver a consistently high-end customer focused experience - Embody a high-performance approach and encourage colleagues to do the same - Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard - Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work - Assist in emergency situations - Provide timely and accurate information - Respond appropriately to varying and fast changing priorities - Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) - Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential criteria: - 5 year checkable history - Exceptional Customer service skills - Computer literate - Familiarity with Microsoft Office Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. What You’ll Be Doing - Delivering a polished, personable welcome to all staff, visitors and contractors - Locking and unlocking the building. - Creating a consistently high-end, customer-focused experience - Maintaining an immaculate and professional Front of House environment - Acting as the central point of contact for Front of House operations - Building strong relationships with client teams including Facilities and Office Management - Managing changing priorities with confidence and composure - Providing accurate, timely information and support - Responding calmly and effectively in emergency situations - Championing a high-performance culture and leading by example - Representing both Securitas and our client in line with their values, brand and culture What We’re Looking For - Proven Front of House or corporate hospitality experience - A confident, engaging communicator - Impeccable presentation and attention to detail - Strong organisational skills and the ability to multitask - A proactive mindset with natural problem-solving ability - Professionalism, discretion and integrity at all times