Care Coordinator - Home Care Sector

We're looking for a compassionate and organised Care Coordinator to join our team in Crawley, United Kingdom. This role will be responsible for overseeing care services in the Crawley, Horley and East Grinstead areas, ensuring our clients receive the highest quality of care whilst supporting our dedicated Care Professionals. - Liaise between clients, Care Professional teams, and third-party entities such as GP practices to maintain clear communication and address care needs promptly. - Prepare and maintain rotas, taking into account travel time, holidays, training, and last-minute changes. - Develop and maintain excellent relationships with both clients and Care Professionals to ensure positive experiences. - Collaborate with the recruitment manager to ensure sufficient staffing levels are met. - Work closely with the Carepro's to resource and schedule new and existing care packages in a timely manner. - Maintain accurate client and Care Professional information in electronic scheduling and monitoring systems. - Ensure all care plans and documentation comply with regulatory and internal audit standards. - Regularly audit electronic care notes and address any concerns regarding care needs promptly. - Contribute to the continuous improvement of care services and operational processes. - Coordinate and manage care schedules, ensuring efficient allocation of Care Professionals to meet client needs - Excellent communication skills with the ability to build rapport quickly (Mandatory) - Proficiency in IT systems, including Microsoft Office and virtual communication platforms (Mandatory) - Prior working knowledge in care management applications such as Access Care Planning or Birdie (preferred) - Prior working knowledge in care management applications such as People Planner or IQ Timecards (preferred) - Level 3 NVQ in Health and Social Care or equivalent qualification (preferred) - Experience in the domiliary care sector, delivering a range of personal care services - Knowledge of legislation and regulations specific to Health and Social Care - Strong organisational and time management skills - Ability to learn and adapt to new technologies and software quickly - Experience in coordinating rotas or schedules (desirable) - Familiarity with CRM systems, particularly People Planner (preferred) - Problem-solving skills and the ability to work under pressure - Empathetic approach with a genuine passion for delivering high-quality care - Full driving licence and access to a vehicle for travel within the territory - Flexibility to meet the changing needs of the business - Ability to work collaboratively in a team environment - Keen attention to detail and commitment to maintaining accurate records