Sales Host / Member Consultant - Everlast Gyms

The Role As a Sales Host, you'll be responsible for creating outstanding member experiences while driving membership growth and retention within the club. You'll act as a brand ambassador, supporting the club's commercial goals while delivering exceptional service to every member, guest and prospect. Membership Sales & Retention - Deliver exceptional experiences that convert prospects into members - Drive membership sales, renewals, upgrades and secondary spend opportunities - Conduct tailored club tours based on individual fitness goals and needs - Use effective questioning, rapport building and objection handling techniques - Follow up enquiries and leads to maximise membership conversion - Build strong relationships with members to improve retention and engagement - Support the delivery of club sales and retention targets Customer Experience - Provide a friendly, professional and welcoming environment for all members and guests - Handle member queries and concerns efficiently and professionally - Promote the products, services and fitness solutions available within the club - Actively support club initiatives, events and member engagement activities - Represent the Everlast Gyms brand with energy and professionalism Operational Excellence - Support the day-to-day operation of the club - Act as a key holder when required - Maintain high standards of cleanliness, presentation and safety - Support gym floor standards and member-facing areas - Assist with gym resets and operational tasks where required - Utilise membership and CRM systems effectively to manage enquiries and member information Team Contribution - Work collaboratively with the wider club team to achieve business goals - Support national campaigns, challenges and initiatives - Contribute to a positive and engaging club culture - Take ownership of personal performance and development What We're Looking For Essential - Passion for fitness, customer service and sales - Strong communication and relationship-building skills - Positive, confident and outgoing personality - Target-driven mindset with a desire to achieve results - Strong organisational and administration skills - Ability to work independently and as part of a team - Flexible approach to working hours, including weekends and Bank Holidays Desirable - Previous experience in sales, hospitality, retail, leisure or customer service - Experience working toward sales or performance targets - Knowledge of membership sales or customer retention principles - Experience using sales, booking or membership systems