Customer Service Administrator

Due to continued growth an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full time permanent basis. Working hours: Any 5 in 7 days, 9am-5pm. As a Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required. Key Duties of a Customer Service Administrator: - Point of call for all customer queries. - Responding to customer service emails. - Contacting customers regarding order queries. - Communicating delivery times and options. - Updating clients on previous orders. - Customer returns – dealing with returns daily and handling as required. - Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes. - Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken. - Ensure the completion and circulation of reports to relevant stakeholders. - Other administration tasks as determined by the Customer Contract Manager. - Strong communication skills with the ability to build rapport. - Computer literate with a good working knowledge of MS Office. - Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment. - Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year. - Able to work to tight deadlines and manage your own time effectively.