Workplace & Operations Manager

The Workplace & Operations Manager is responsible for leading and optimising workplace, facilities, fleet and business support operations across the organisation’s UK and European offices. This role provides both strategic oversight and hands-on leadership to ensure offices and operational support functions operate efficiently, safely and cost-effectively. The role will drive consistency in service delivery, supplier management and operational standards across multiple offices, while ensuring compliance with all relevant health, safety and workplace regulations. Leading Facilities Managers and administrative support staff, the Workplace & Operations Manager will establish clear accountability, implement robust operational processes and foster a proactive, service-focused culture. The role also oversees fleet management and centralised business support services, ensuring effective cost control, performance management and continuous improvement across all operational activities. Key Responsibilities: - Take overall accountability for the strategic leadership and performance of workplace, facilities, fleet, and central administrative operations across UK and European offices. - Lead and develop facilities managers and administrative teams, setting clear priorities, performance expectations, and accountability for service delivery. - Define and implement workplace standards that enhance employee experience, wellbeing, engagement, and productivity across all office locations. - Ensure compliance with health, safety, security, and workplace regulations, embedding a risk-aware culture and holding teams accountable for adherence. - Own the planning and execution of office changes, relocations, fit-outs, and space optimisation, ensuring alignment with organisational objectives and minimal business disruption. - Direct fleet management operations, including procurement, compliance, leasing, renewals, supplier performance and cost control, ensuring the fleet supports business needs efficiently. - Oversee central administrative functions, including travel booking, mobile device management, office supplies, and building access, ensuring operational excellence and employee satisfaction. - Drive continuous improvement initiatives to enhance operational efficiency, cost-effectiveness, resilience, and consistency of service across all locations. - Provide audit support and regulatory inspection readiness - Act as organisational duty holder for workplace statutory compliance across offices - Maintain workplace risk register - Policy ownership (Workplace, such as Emergency Preparedness, Vehicle Policy, etc.) - Oversee emergency preparedness, evacuation and workplace continuity arrangements (as per Business Continuity & Disaster Recovery Plan) - Ensure compliance with lease obligations and landlord statutory responsibilities Requirements - Previous experience managing a team - Experience within facilities management Benefits - Competitive base salary - Competitive benefits package - Flexible / hybrid working options - Ongoing training and career development - Supportive, collaborative team environment - Health Care - Bonus Scheme