AI Implementation Manager — Wise Assistant

Wise is looking for an AI Implementation Manager to drive the expansion of Wise Assistant—our customer-facing AI agent. As we scale this technology from Customer Support into core product domains (Send, Account, Business, Spend) and critical servicing areas (FinCrime, KYC, PayOps), you will own end-to-end execution. You’ll coordinate complex rollouts, navigate regulatory approvals, manage vendor partnerships, and unblock parallel workstreams to keep launches timely, secure, and high-quality. What You’ll Be Doing - Lead Cross-Domain Rollouts: Direct Wise Assistant implementations across product lines, taking ownership of project timelines, technical dependencies, and cross-team alignment. - Own Compliance & Privacy Pathways: Navigate regulatory requirements for every expansion, managing Data Protection Impact Assessments (DPIAs), data handling reviews, and security sign-offs. - Manage Vendor Relationships: Lead third-party procurement, vendor onboarding, contract structuring, and commercial negotiations. - Drive Domain Expansion: Gather operational requirements from new servicing areas, build clear implementation roadmaps, and direct proof-of-concept (PoC) work. - Establish Frameworks: Design scalable processes and operating models in an evolving, high-growth AI environment. What We’re Looking For - Technical Implementation Track Record: Demonstrated experience delivering complex, cross-functional projects to completion—ideally involving AI, automation, or technical software products. - Rigorous Project Management: Ability to manage multiple high-stakes, parallel workstreams without sacrificing quality or communication. - Regulatory & Compliance Navigational Skills: Hands-on experience working alongside Privacy, Security, and Legal teams to clear approval gates. - Conversational AI Familiarity: Working knowledge of conversational AI agents, LLM deployments, or customer-facing automation systems. - Vendor & Commercial Procurement: Proven capability in managing vendors, including contract oversight and commercial terms negotiation. - Adaptability: Comfort operating in ambiguity with a drive to build processes where none currently exist. Nice to Have - Experience within fintech, banking, or another heavily regulated sector. - Familiarity with data privacy and AI regulations (e.g., GDPR, EU AI Act). - Practical understanding of customer service operations and support workflows.