Senior Executive, Customer Engagement

We are seeking a dedicated and professional to manage customer complaints relating to Income’s insurance products and services. The role involves attending to customer complaints through various channels, including emails, letters, telephone calls and in-person meetings. The Executive will ensure that all customer concerns are addressed promptly and efficiently while providing a resolution, where applicable, that align with Income’s policies and with the best interest of our customers. The Executive should possess exceptional communication skills, both written and verbal, with the ability to stay calm and composed in challenging situations. A keen attention to detail, empathy and customer-oriented are essential traits for the role, as is the ability to work collaboratively with internal functions to resolve issues and improve customer satisfaction.