Technical Services Supervisor

NHS Band 7 Salary: £49,387 - £56,515 per annum Hours Per Week: Full time, 37.5 hrs Contract Type: Temporary for 18 months (Secondment considered) Job purpose Play a lead specialist technical role in the provision of effective, efficient and fully integrated IT operational services that maximise their availability and integrity for end-users and optimise the value gained by the Trust from its investment in IT. This will be achieved by: - Delivering new and modified IT systems that address IT security, performance and availability & lifecycle requirements - Supporting software and hardware installations, specifications, testing and service transition within datacentre services and end user solutions - Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation - Supporting the Digital Department’s ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management - Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users and integrity of their data - Providing specialist and professional support across the three primary functions within Information Technology: Operations Centre, Service Operation and Infrastructure Services - Deputise for Technical Services Manager as required, acting as an escalation point Key Responsibilities - Responsible for engagement of clinical and non-clinical stakeholders across the organisation and wider health system, managing their potentially conflicting views and priorities. - Development of communications plans, reflecting the information needs of all stakeholders. - In the absence of the Technical Services Manager, ensure tasks are appropriately prioritised and scheduled, skills appropriately utilised, procedures documented and followed, adequate coverage for absence and Out-of-Hour’s support is in place, and consistent, up-to-date documentation is established and maintained. - Working alone on IT systems and modifications to existing IT systems, or with partners, vendors or colleagues on more complex systems. Specifies user/system technical requirements, including the overall management of the system implementation and transition. - Executes test plans, to verify correct operation of completed system implementations. - Documents all work using required standards, methods and tools, including internal tools where appropriate. - Enables the software builds ready for loading onto the target hardware. Held within a standard configuration arrangement, conducts a series of tests and records the details of any failures. - Enables test specifications as required for testers to follow, carries out fault diagnosis relating to extreme complex problems as part of installations, reporting the results of the diagnosis in a clear and concise manner. For full job details and person specifications, please refer to enclosed job description. Essential - ITIL v3 Foundation - Degree-level Qualification or equivalent in a Computing or analytical field - Technical Accreditation in one or more of the following: - - Microsoft MCP/MCSA/MCSE - Cisco CCNA - CISSP Security Professional - CEH Ethical Hacker Experience Essential - Considerable Hands-on technical experience in the majority of the following: - Microsoft Windows and BackOffice Servers (SQL Server, Exchange) - App-V or alternate Application Virtualisation solution - Citrix XenApp - Cisco Switches and ASA and general networking - SAN technologies (Block and File) - AppSense - VMware/Server Virtualisation - Security Event Monitoring/Aggregation - Event Monitoring solutions (Solarwinds Orion preferred) Skills & Knowledge Essential - Good knowledge of Data Protection and Information Security/Governance. - Knowledge and understanding of Change Management processes and procedures.