ServiceNow Developer

The ServiceNow Developer is responsible for building high-quality, maintainable solutions using best-practice patterns. This role must balance speed of delivery with long-term sustainability and will operate with a high degree of autonomy. Key Responsibilities - Design and develop solutions across the ServiceNow platform - Configure core capabilities (e.g. ITSM, CSM, Now Assist, EC / Portals, workflows, flows, catalog, integrations, ITOM etc.) - Build reusable, scalable components using out-of-the-box functionality - Minimise customisation and avoid introducing technical debt - Develop and maintain integrations (REST/SOAP APIs, external systems) - Work closely with architects to align on design standards and guardrails - Troubleshoot and resolve platform issues - Contribute to documentation and knowledge sharing Required Experience - Strong hands-on ServiceNow development experience - Experience across multiple modules (not limited to one area) - Advanced scripting capability (JavaScript, Script Includes, Business Rules, Flow Designer) - Experience building integrations and working with APIs - Solid understanding of CMDB and data structures - Proven ability to deliver independently in a senior capacity - ServiceNow Certified Application Developer (CAD) – desirable - Data foundations - mandatory Key Attributes - Delivery-focused and practical - Avoids over-engineering - Comfortable operating as a senior developer in a small team - Understands trade-offs between speed and sustainability - Proactive in improving how things are built Expectations - Delivers clean, maintainable solutions from the outset - Uses out-of-the-box patterns wherever possible - Requires minimal oversight to deliver effectively