Senior Sales Operations Specialist

This role is based in our 240 Blackfriars office. Position Overview This senior role leads and optimizes the post-sale, order to cash process for the Omdia business while providing strategic oversight and mentorship. This position ensures accurate sales contracts, successful handover to downstream delivery teams, and drives process improvements across the sales operations function. The Senior Sales Operations Specialist serves as a subject matter expert and works closely with leadership to enhance operational efficiency and customer experience. Areas of Responsibility & Accountability Strategic Leadership - Leads and oversees the sales order approval process across multiple business areas and complex deal structures - Develops and implements business rules and authority frameworks to ensure compliance and efficiency - Drives strategic initiatives to optimize the order-to-cash process and reduce cycle times - Mentors and guides junior Sales Operations Specialists and cross-functional team members Process Management - Onboarding new sales team members, including Salesforce and sales prospecting tools. - Training the sales team on Salesforce functionalities and sales prospecting tools. - Conducting UAT testing (as part of both Sales Ops and Sales Enablement). - Triaging and resolving inbound queries in a timely manner from users relating to enablement, such as training and knowledge improvement, general ‘how to’ questions and scoping out enhancement requests to be able to act as the bridge between the users and technical teams. Advanced Order Management & Quality Assurance - Manages complex sales orders including multi-year contracts, enterprise deals, and custom arrangements - Establishes quality control standards and ensures adherence to data standards across all order types - Leads escalation resolution for complex compliance and contractual issues - Ensures seamless SAP integration and troubleshoots system-related challenges Cross-functional Collaboration & Leadership - Partners with senior stakeholders across sales, finance, and delivery teams to resolve complex issues - Leads process improvement initiatives and identifies opportunities for automation and efficiency gains - Provides strategic support to sales leadership on operational matters and deal structuring - Drives change management for new processes, systems, and business rule implementations Performance Monitoring & Reporting - Develops and maintains advanced reporting and analytics for sales operations metrics - Monitors end-to-end order lifecycle and implements proactive measures to prevent delays - Establishes KPIs and SLAs for order processing and customer experience standards - Provides strategic insights to leadership on operational performance and improvement opportunities Knowledge Management - Creates and maintains comprehensive process documentation and training materials - Leads knowledge sharing sessions and ensures consistent application of standards across teams - Serves as escalation point for complex operational challenges and customer issues Experience & Qualifications - 5+ years of demonstrable experience in sales operations, with at least 2 years in a senior or lead capacity - Proven track record in managing complex order-to-cash processes in a B2B environment - Experience leading process improvement initiatives and driving operational excellence - Strong background in quality control environments with focus on data accuracy and delivery - Leadership experience including mentoring, training, and cross-functional collaboration - Bachelor's degree in Business, Finance, Operations, or related field preferred Knowledge & Skills Technical Expertise - Advanced Salesforce.com administration and configuration capabilities - Expert-level Excel skills including advanced formulas, pivot tables, and data analysis - Strong SAP knowledge and experience with ERP system integrations - Proficiency in business intelligence tools and reporting platforms - Understanding of financial systems and billing/invoicing processes Leadership & Strategic Skills - Process improvement and optimization expertise with proven results - Strong project management capabilities with ability to lead multiple complex initiatives - Advanced problem-solving skills and ability to handle escalated issues - Change management experience and ability to drive adoption of new processes - Strategic thinking with ability to identify and implement operational improvements Communication & Interpersonal Skills - Exceptional communication skills with ability to present to senior leadership - Strong mentoring and coaching abilities for team development - Excellent stakeholder management across multiple departments and levels - Customer-focused mindset with commitment to exceptional service delivery - Collaborative leadership style with ability to influence without direct authority Preferred Qualifications - Experience in technology or data/intelligence industry - Salesforce certifications (Administrator, Advanced Administrator, or Sales Cloud) - Project management certification (PMP, Agile, etc.) - Experience with subscription-based business models - Knowledge of contract management and legal compliance requirements This senior role offers the opportunity to make a significant strategic impact on our sales operations while developing and leading a high-performing team in a dynamic, growth-oriented environment.