Scheduling Manager

What you’ll be doing: As a Scheduling Manager, you’ll: - Lead, coach and inspire a team of schedulers, creating a high-performing environment where people feel supported, motivated and accountable for delivering excellence - Take ownership of workforce scheduling through WFM systems, ensuring full and effective shift coverage across all operations - Monitor live operations and confidently make real-time decisions to respond to changing demands, ensuring continuity of service at all times - Ensure all scheduling activity is fully compliant with contracts, legislation and company policies, maintaining high operational and ethical standards - Act as the key escalation point for workforce and scheduling challenges, resolving issues quickly and effectively - Use data, trends and forecasting insights to anticipate future resourcing needs and continuously improve workforce planning - Oversee the accuracy of rostering, reducing pay queries, preventing errors, and ensuring invoices are delivered on time - Support recruitment and workforce planning activity, helping to maintain optimal staffing levels in line with business needs - Ensure all personnel are fully compliant with licensing and training requirements, maintaining readiness for deployment - Drive continuous improvement, identifying smarter, more efficient ways of working to enhance service delivery - Champion and embed a high-performance culture, aligned with company values and focused on collaboration, accountability and results Please Note: This list is not extensive but gives a good overview of the duties of the role! We welcome applicants from different industries, people orientated leaders and innovators ready to make a big impact! What we’re looking for: - A natural leader who brings energy, ownership, and accountability - Experience with WFM systems (Timegate desirable) - Data-driven Thinking with the ability to balance strategy and delivery - Someone who thrives in complexity and can make confident decisions under pressure - Excellent communicator who builds lasting relationships across teams - Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part time education during that period - The ability to embody and uphold the Securitas core values of Integrity, Vigilance and Helpfulness - Must have the right to work in the UK - Ability to work independently - Organisational skills - Good IT skills - Good written and verbal communication skills Desirable - Experience in scheduling, workforce planning, or operations environments.