Security System Analyst (Lenel/Milestone)

Securitas

ReadingRemoteEst. £40k - £60k (similar roles)full timeOtherPosted 1w agoEarly applicant likely
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What You’ll Be Doing - Own incidents end-to-end — from logging through to closure - Triage and diagnose faults across physical security systems, infrastructure, and hardware - Perform remote troubleshooting across Lenel OnGuard and Milestone environments - Resolve issues in-house wherever possible, reducing external engineer dependency - Coordinate third-party engineers with clear diagnostics and defined scope when required to ensure we minimise volume of call outs per ticket query - Maintain accurate ticketing, documentation, and system data quality - Support system administration (patching, upgrades, firmware, new site onboarding) - Contribute to a global support model, including on-call as services expand What We’re Looking For - Proven experience supporting enterprise-scale physical security systems - Excellent technical capability in: - Lenel OnGuard (essential) - Milestone or similar VMS platforms - Experience in incident management, ticket triage, and technical troubleshooting - Ability to diagnose issues quickly and take full ownership through to resolution - Detail-oriented with robust organisational and documentation skills Desirable: - Lenel certification - Networking fundamentals (IP, switches, connectivity troubleshooting) - ITIL or structured service management experience

About Securitas

Securitas provides on-site security services, hiring security officers to conduct patrols, monitor CCTV systems, manage site access, respond to incidents, and maintain safety across various locations. The roles involve physical patrols, emergency response, record-keeping, and customer service to protect people, property, and assets.

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