Customer Service Consultant - Group Protection

We’re recruiting for Customer Service Consultants to join us in our Group Protection department. Offering a starting salary of £25,000. In this role, you’ll support the onboarding and ongoing maintenance of Group Protection policies, helping us remain a top provider in the market. You’ll enjoy a varied role that combines administrative and processing tasks with regular conversations with colleagues, brokers and customers. This hybrid position offers the chance to develop your skills while working in a collaborative and customer-focused environment. What you'll be doing: - Support the onboarding and continued scheme maintenance of Group Protection policies so we remain a top provider - The tasks are varied, meaning you’ll be talking to colleagues, brokers and customers regularly. It’s important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers and brokers on the phone too - Dealing with all correspondence from our internal and external customers, With attention to detail and pace so that the next tasks needed can be completed promptly - Maintaining and validating large volumes of scheme data using Excel formulas and internal tools to streamline and ensure data accuracy - Collaborating with other team members to ensure that enquiries and issues are resolved quickly and efficiently - Managing and organising your own work queue to ensure that service levels are met and brokers or direct customers are kept informed of progress - For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General Who we're looking for: - People who love helping people! - Strong communication and administration skills and passion to support customers, whatever their personal circumstances. Build relationships with our internal and external customers - Confidence in using a desktop or laptop and experienced in using MS Office - Confidence in using Excel is preferred Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: - The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes - Generous pension contribution - Life assurance - Healthcare Plan (permanent employees only) - At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday - Competitive family leave - Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) - There are many discounts we offer – both for our own products and at a range of high street stores and online - We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience