Receptionist

Key Responsibilities - To create an exceptional first impression for arriving guests, offering a warm and genuine welcome and ensuring that luggage, vehicles and guest comfort are attended to promptly and professionally. - To engage with resident and non-resident guests in a warm, confident and professional manner, building rapport and anticipating their needs wherever possible. - To maintain the highest standards of personal presentation and grooming at all times, wearing the uniform provided in accordance with hotel standards. - To maintain a visible and welcoming Front of House presence, providing assistance and support to guests and colleagues throughout the shift. - To maintain a thorough and up-to-date knowledge of the hotel, its facilities and services, including current packages, rates, menus and dining experiences, enabling accurate and confident communication with guests. - To communicate promptly and effectively with colleagues, management and other departments, ensuring that guest requirements, preferences and expectations are understood and consistently delivered. - To complete all Reception shift responsibilities in accordance with established departmental procedures and standards, including guest accounting and administrative duties in line with company policy. - To prepare guest accounts accurately and provide a warm, efficient and personalised check-out experience, ensuring accounts are settled prior to departure and assistance is offered with luggage and vehicle retrieval. - To ensure departing guests leave with a positive and lasting impression of Palé Hall, encouraging recommendations, repeat visits and continued loyalty. - To take responsibility for all cash and card transactions during the shift, following established cash-handling, reconciliation and end-of-shift banking procedures accurately. - To manage accommodation, restaurant and private dining reservations to the required standard, ensuring accurate information is recorded and communicated to relevant departments. - To respond to guest enquiries and requests promptly and professionally, taking ownership wherever possible and ensuring appropriate follow-up. - To deliver a comprehensive and accurate handover to the incoming Reception shift or Night Porter, highlighting all relevant guest information, outstanding actions and operational matters to ensure continuity of service. Competent IT skills Strong attention to detail. Articulate, confident and well presented