Clipboard

Set up and maintain jobs in Ashby, our ATS. · Coordinate interviews and keep candidates informed throughout the hiring process with clear expectations and timely communication · Help maintain excellent recruiting data...

Make ~60 targeted outbound calls per day to Clipboard app users. · Host ~5 pre-booked 15-minute onboarding consultations daily. · Send follow-up emails and texts to answer questions and support worker onboarding.

Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90% · Providing frequent coaching to agents...

Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process. ·...

Deliver fast, accurate, and empathetic support across chat, voice, and email · Resolve shift, payment, onboarding, and platform-related issues in real time · Investigate cases using tools like Zendesk and Salesforce...

Customer-Centric Mindset - You genuinely care about helping customers and take ownership of their problems. · Strong Communication Skills - Clear, professional English (both spoken and written) is critical for success...