Capital on Tap

Design and deliver training programmes covering financial crime, fraud, and disputes for new hires and existing Customer Support colleagues, ensuring they are equipped to identify and handle cases in line with legal,...

Design and deliver training programmes covering financial crime, fraud, and disputes for new hires and existing Customer Support colleagues, ensuring they are equipped to identify and handle cases in line with legal,...

Manage a caseload of vulnerable, high-risk, deceased, and legal customer accounts, carefully assessing each person's situation and reviewing financial documents (like bank statements and income/expenditure forms) to...

BillPay: Ensuring accurate and timely processing of customer bills. · Redemptions: Managing risk and operations processes related to transferring Rewards points to customer bank accounts. · Safeguarding: Ensuring all...

Design, build, and maintain scalable and resilient data pipelines and infrastructure, using Python for custom data transformations, API integrations, and orchestration. · Implement and manage data platforms leveraging...

Build, calibrate, implement and monitor IFRS9 models (PD, LGD, EAD), including staging/SICR logic and macroeconomic overlays. · Run and harden month-end ECL production - scenario runs, combined outputs, and result...

Talent Density: leading our company efforts to attract and land top-tier talent, building our employer brand, driving exceptional performance across teams, and ensuring we have A-players across all of our key roles. ·...

Develop, and implement unified onboarding programs for all new hires across Customer Operations to ensure they are equipped with the foundational knowledge and skills required for their roles. · Develop, deliver, and...

2-5 years in product or UX design, ideally with some exposure to a design system (Figma and/or code). · A portfolio showing solid UX fundamentals (problem definition, interaction, usability, accessibility) alongside a...

Owning the end-to-end design and delivery of onboarding journeys across Credit and Banking, for both new and existing customers · Mapping the full journey including "unhappy paths", where customers drop off, get...

Taking escalated inbound calls from vulnerable customers who are experiencing financial difficulty and are in financial arrears. · Managing your own portfolio of vulnerable customers, providing outstanding support and...

Taking escalated inbound calls from vulnerable customers who are experiencing financial difficulty and are in financial arrears. · Managing your own portfolio of vulnerable customers, providing outstanding support and...

Developing agentic systems and orchestration layers to help us ship faster. · Building “AI on Tap”, Capital on Tap’s internal AI enablement hub. It is the single place to see every AI agent the company runs, the cost of...

Build and maintain reporting on key collections metrics, including repayment and recovery rates and team performance, turning results into clear insights for senior stakeholders. · Review and improve how we manage...

Build and maintain reporting on key collections metrics, including repayment and recovery rates and team performance, turning results into clear insights for senior stakeholders. · Review and improve how we manage...

Champion a culture of continuous improvement, providing meaningful mentorship and constructive feedback that helps engineers grow. · Driving team performance by resolving bottlenecks, fostering accountability, and...

Manage and automate resources in Azure, Datadog, NGINX & Cloudflare. · Develop, deploy and monitor Kubernetes and Serverless resources. · Build, manage, and evolve IAC using Terraform, Helm and Go CRDs.

Manage and automate resources in Azure, Datadog, NGINX & Cloudflare. · Develop, deploy and monitor Kubernetes and Serverless resources. · Build, manage, and evolve IAC using Terraform, Helm and Go CRDs.

Grow and develop a high-performing fraud operations team (circa 10 FTE) covering detection, prevention, investigation and case management across UK and US portfolios. · Support with building and overseeing strong fraud...

Providing friendly, professional support to customers via phone, email, and live chat · Resolving issues efficiently while taking full ownership of each case from start to finish · Listening carefully to understand...

Providing friendly, professional support to customers via phone, email, and live chat · Resolving issues efficiently while taking full ownership of each case from start to finish · Listening carefully to understand...

We’re looking for a proactive People Partner to join our team, supporting our high-performing Central Functions Teams in London. You’ll work closely with the Lead People Partner to deliver a great employee experience,...

Own the full SDLC - from feature inception through to production, monitoring, and continuous improvement · Contribute to mobile development across iOS and Android using Flutter, Kotlin, and/or Swift · Collaborate with...

Delivering features and projects that drive customer and business impact · Collaborating with senior stakeholders across the company to align on commercial and operational objectives · Running a mission team of...

Manage and automate Azure, Datadog, NGINX & Cloudflare · Develop and monitor Kubernetes and Serverless resources · Maintain infrastructure code with Terraform & CRDs / Crossplane

Month-End Processes: Supporting the preparation of month-end accounting activities, including journal entries, accruals, and reconciliations across multiple group entities. · Ledger Oversight: Ensuring transactions are...

Developing and maintaining predictive models that influence our strategy across the entire customer lifecycle; acquisition, activation and retention. · Understanding the commercial levers within the growth team and how...

Designing and building robust, scalable solutions in .Net/C#, taking full ownership of the SDLC from concept through to production · Playing an active role in architectural decisions and technical direction, shaping how...

Lead a high-performing team of Financial Crime Analysts who serve our customers across the UK & US. You’ll drive professional growth through tailored coaching, regular 1-to-1s, and a commitment to building an...

Engage directly with customers to negotiate repayment plans · Analyse financial situations to create tailored solutions · Ensure adherence to GDPR, FCA, and FDCPA regulations

Investigate 1LOD escalations - transaction monitoring alerts, fraud referrals, adverse media, complex ownership, PEP reviews. · Build a defensible evidence picture: transaction analysis, KYC/CDD review, open-source...

Engage directly with customers to negotiate repayment plans · Analyse financial situations to create tailored solutions · Ensure adherence to GDPR, FCA, and FDCPA regulations

Providing friendly, professional support to customers via phone, email, and live chat · Resolving issues efficiently while taking full ownership of each case from start to finish · Listening carefully to understand...

Engage with cardholders to resolve transaction queries and agree on the most effective dispute approach. · Assess claims to determine validity and confirm chargeback eligibility. · Conduct detailed investigations,...

Own the full 360‑sales cycle from sourcing SMEs to early account management. · Represent our credit card and close high‑impact deals. · Build your pipeline by sourcing and qualifying new SME leads.

Sourcing leads to build and manage your pipeline · Making 30-50 outbound cold calls per day · Managing customer accounts and driving card spend

Own the full 360‑sales cycle from sourcing SMEs to early account management. · Represent our credit card and close high‑impact deals. · Build your pipeline by sourcing and qualifying new SME leads.

Own the full 360‑sales cycle from sourcing SMEs to early account management. · Represent our credit card and close high‑impact deals. · Build your pipeline by sourcing and qualifying new SME leads.

Stay deeply hands-on in day-to-day software development, setting the technical standard through the quality of your own work · Design and evolve microservices and distributed systems that are scalable, resilient, and...

Provide mentorship, constructive feedback, and foster a culture of collaboration and continuous improvement · Address underperformance decisively and advocate for your reports in calibration and promotion · Motivate the...